Question 1

What does Alpha Digitize do?

Accepted Answer

We are a full-service IT company operating since 2012, delivering 16 services across web, mobile, cloud, AI, cybersecurity, ERP, and more. Our team works with startups, SMBs, enterprises, and government institutions across Pakistan and internationally.

Question 2

Where is Alpha Digitize located?

Accepted Answer

Our office is in Islamabad, Pakistan. We work remote-first and serve clients across Pakistan, the Gulf, Europe, and North America. In-person meetings are available on request within Pakistan; everything else runs on scheduled video calls and shared project tools.

Question 3

How long has Alpha Digitize been operating?

Accepted Answer

Alpha Digitize has been operating since 2012 — over a decade of continuous work building technology for clients in Pakistan and internationally. We are a SECP-registered, FBR-compliant, PSEB-certified technology company and remain actively in-market delivering projects today.

Question 4

What technologies does your team work with?

Accepted Answer

Our core stack includes React and Next.js on the web, Node.js and Python on the backend, and AWS and Azure for cloud infrastructure. Mobile work spans native iOS, native Android, and React Native. AI and automation work runs on modern LLM APIs, custom ML models, and workflow platforms.

Question 5

Do you work with international clients?

Accepted Answer

Yes. A significant share of our work is international — primarily the Gulf states, the UK, and North America. We schedule meetings to match client time zones, communicate asynchronously through Slack and project tools, and invoice in either PKR or USD.

Question 6

Can you handle large enterprise projects?

Accepted Answer

Yes. Our Dedicated Team engagement model is built for multi-month enterprise and government work. We have delivered systems for financial institutions, public-sector clients, and multi-location businesses, with project teams scaling from three to twelve engineers based on scope.

Question 7

How does a project start?

Accepted Answer

Every engagement begins with a discovery call to understand your goals, constraints, and timeline. Within two to five business days we deliver a written scope document and proposal. Once terms are agreed, we schedule a kickoff and work begins.

Question 8

How do we communicate during a project?

Accepted Answer

You get a dedicated project lead as a single point of contact, a shared Slack or email channel, and access to our project management tool (we work in Asana, Jira, Trello, or Linear — your preference). Progress updates go out weekly; urgent items get same-day responses.

Question 9

How long do projects typically take?

Accepted Answer

Timelines depend on scope. Marketing websites usually take three to six weeks, custom web and mobile apps two to six months, and enterprise systems six to twelve months. We work in agile sprints and share a delivery roadmap before kickoff so you can track progress against it.

Question 10

How do you charge for projects?

Accepted Answer

We work across three engagement models tailored to different project types. Fixed Scope suits projects with clearly-defined deliverables. Dedicated Team is for ongoing work where requirements evolve. Agile Product uses iterative sprints for discovery-driven projects. The right model depends on your project's scope clarity, timeline, and preference for fixed versus flexible commitment. We recommend an engagement model during our initial discovery conversation.

Question 11

Do you offer fixed-price projects?

Accepted Answer

Yes — Fixed Scope is well-suited to projects with clearly-defined requirements, such as marketing websites, scoped mobile apps, or integration work. When requirements are likely to evolve during development, we typically recommend Dedicated Team or Agile Product, which offer more flexibility. We'll help you choose the right model during our discovery conversation.

Question 12

What are your payment terms?

Accepted Answer

Payment structure depends on the engagement model. Fixed Scope projects use milestone-based invoicing tied to project phases. Dedicated Team and Agile Product engagements typically run on monthly invoices. We accept payments via bank transfer — both local PKR transfers and international wire transfers (SWIFT). Specific payment terms are detailed in each project agreement.

Question 13

Do you offer post-launch support?

Accepted Answer

Yes. Every project includes a 30-day warranty covering bug fixes and critical updates at no extra cost. After warranty, we offer monthly maintenance retainers that cover ongoing bug fixes, security patches, minor feature additions, and platform updates. Scope and terms are agreed before launch.

Question 14

What is your response time for support requests?

Accepted Answer

During business hours (9am–6pm PKT, Monday to Friday) we respond within two to four hours. Production-down critical issues on active support contracts are handled within one hour, 24/7. Warranty-period support is email-based with next-business-day response.

Question 15

How do I report an issue after launch?

Accepted Answer

For issues after launch, email support@alphadigitize.com with details of the problem, including steps to reproduce, screenshots if applicable, and urgency level. Our support team triages requests within 1 business day and responds with an estimated resolution timeline. For urgent production issues, you can also reach us on WhatsApp at the primary contact number for faster attention.

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